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Five things you should know about ITIL

ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT pro should know.

Once you've watched the video, you can read the original TechRepublic article, download a PDF version of the article, and read what your peers have to say about this topic in the companion blog post.

Tags: TechRepublic Inc., Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, sanity savers

  • Speaker: Jason Hiner
  • Length: 03:57
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